Frequently Asked Questions

THE INITIAL CLEANING ALWAYS TAKES THE LONGEST AS WE BRING YOUR HOME UP TO MAINTENANCE LEVEL. THE DURATION VARIES BASED ON FACTORS SUCH AS THE NUMBER OF PETS, KIDS, OR PEOPLE IN THE HOME, THE LEVEL OF BUILDUP, DECORATING STYLE, AND YOUR HOME'S SIZE. MANY OF FRESH START CLEANERS' CLIENTS OPT FOR REGULAR CLEANINGS, WHETHER WEEKLY, BI-WEEKLY, OR MONTHLY. BI-WEEKLY AND EVERY 4 WEEKS ARE OUR MOST POPULAR RECURRING SERVICES. RECURRING SERVICES HELP US MAINTAIN YOUR HOME BEAUTIFULLY, MINIMIZING BOTH TIME AND COSTS FOR YOU.

IF YOU CHOOSE TO USE OUR CLEANING SERVICES MORE SPORADICALLY, EACH VISIT WILL TAKE LONGER THAN REGULAR CLEANINGS. THE LONGER THE TIME BETWEEN APPOINTMENTS, THE MORE BUILDUP THERE IS TO ADDRESS.

EACH HOME IS UNIQUE, AND DUE TO THE SPECIFIC NEEDS OF YOUR HOME, THE TIME IT TAKES FOR FRESH START CLEANERS TO CLEAN MAY VARY COMPARED TO YOUR NEIGHBORS. ONCE WE BECOME ACQUAINTED WITH YOUR HOME, THE DURATION OF EACH CLEANING WILL BECOME MORE CONSISTENT.

ESTIMATING THE TIME REQUIRED FOR CLEANING WITHOUT INITIALLY ASSESSING THE SPACE CAN BE CHALLENGING. OUR LIFESTYLES AND HABITS INFLUENCE HOW OUR HOMES ARE MAINTAINED, AND INDIVIDUAL DIFFERENCES PLAY A SIGNIFICANT ROLE.

WHEN YOU SCHEDULE YOUR INITIAL CLEANING, FRESH START CLEANERS WILL OFFER A ROUGH ESTIMATE OF THE TIME A REGULAR CLEANING MIGHT TAKE. AFTER THE INITIAL CLEANING, WE'LL HAVE A MUCH CLEARER UNDERSTANDING OF HOW LONG SUBSEQUENT REGULAR CLEANINGS WILL TAKE.

WE ADORE ALL PETS, BUT UNDERSTANDING YOUR PETS' COMFORT IS KEY. IF YOUR PET IS AT EASE WITH NEW PEOPLE AND THE SOUNDS OF CLEANING ACTIVITIES LIKE VACUUMING AND MOPPING, HAVING THEM AT HOME IS PERFECTLY FINE. HOWEVER, FOR EVERYONE'S SAFETY AND COMFORT, WE RECOMMEND KEEPING THE PET IN A CRATE OR A SEPARATE ROOM DURING THE CLEANING PROCESS. IF A PET IS UNEASY AROUND STRANGERS OR NOISES, IT'S BEST TO CONFINE THEM IN A WAY THAT PREVENTS INTERACTION WITH THE CLEANERS.

FRESH START CLEANERS ENSURES THAT OUR HIRED CLEANERS ARE PET-FRIENDLY. NEVERTHELESS, IF A PET EXHIBITS THREATENING BEHAVIOR, OUR CLEANERS ARE TRAINED TO LEAVE THE PREMISES IMMEDIATELY. WE WILL THEN CONTACT YOU TO DISCUSS FUTURE CLEANING OPTIONS.

PLEASE NOTE: WE DO NOT ENGAGE IN TASKS SUCH AS WALKING, FEEDING, OR CLEANING UP URINE OR FECES LEFT BY ANIMALS.

FRESH START CLEANERS IS BONDED AND INSURED, REINFORCING OUR POSITION AS THE TOP TRUSTED CLEANING COMPANY IN SARASOTA AND SURROUNDING AREA. SHOULD YOU REQUIRE PROOF OF INSURANCE, WE ARE MORE THAN HAPPY TO PROVIDE IT.

REGARDLESS OF LINEN CHANGES, BEDS WILL ALWAYS BE MADE. IF YOU PREFER TO LEAVE FRESH LINENS ON THE BED AND REQUEST US TO CHANGE THEM, WE WILL CERTAINLY TAKE CARE OF THAT FOR YOU! IF YOU DON'T HAVE A SPARE SET OF LINENS, WE CAN ALSO LAUNDER THEM; JUST BE SURE TO INFORM US! ADDITIONAL LAUNDRY CAN BE DONE TOO, BUT IT'S ESSENTIAL TO COMMUNICATE THIS WITH US IN ADVANCE TO ENSURE WE HAVE ENOUGH TIME TO COMPLETE THE TASK.

NO, ONLY IF YOU WOULD LIKE TO BE. WHEN BOOKING, WE WILL INQUIRE WHETHER YOU WILL BE HOME OR HOW WE CAN ACCESS THE HOME IF YOU PLAN NOT TO BE THERE. FOR THE INITIAL CLEANING, MANY OF OUR CLIENTS PREFER TO BE HOME TO GUIDE THE CLEANERS, HIGHLIGHT AREAS NEEDING SPECIAL ATTENTION, AND IDENTIFY AREAS TO AVOID. THE MAJORITY OF OUR REGULAR CLIENTS ENTRUST OUR INSURED HOUSE CLEANING PROFESSIONALS WITH A SPARE KEY OR A KEY CODE FOR HOME ENTRY.

AFTER SUBMITTING OUR STRAIGHTFORWARD ESTIMATE REQUEST FORM, EXPECT OUR RESPONSE WITHIN 24 HOURS, COMPLETE WITH THE ESTIMATED COST AND ANY NECESSARY CLARIFICATIONS. UPON BOOKING YOUR CLEANING, A CONFIRMATION EMAIL WILL BE SENT TO YOU, ALONG WITH OUR CLIENT GUIDELINES. SIMPLY SIGN AND RETURN THEM TO US BEFORE YOUR SCHEDULED CLEANING. NOW, YOU CAN FOCUS ON THE MORE EXCITING ASPECTS OF LIFE!

WE WELCOME REQUESTS WITH OPEN ARMS! FEEL FREE TO ASK; OUR COMMITMENT LIES IN BEING ACCOMMODATING TO YOUR NEEDS. FRESH START CLEANERS TAKES PRIDE IN ITS FLEXIBILITY. IF THE TASK IS WITHIN OUR CAPABILITY (HAVING THE RIGHT TOOLS AND TRAINING), WE ARE MORE THAN HAPPY TO INCLUDE EXTRA TASKS IN YOUR CLEANING SERVICE! TO ENSURE WE CAN ALLOCATE ANY ADDITIONAL TIME NEEDED, WE KINDLY REQUEST A 48-HOUR NOTICE BEFORE THE SCHEDULED VISIT. OUR FLEXIBILITY AND DEDICATION TO ACCOMMODATING OUR CLIENTS HAVE CONTRIBUTED TO OUR POSITION AS A LEADING CLEANING COMPANY

FOLLOWING THE CLEANING, WE WILL SEND AN INVOICE TO YOU VIA EMAIL, WITH PAYMENT DUE UPON RECEIPT. YOU HAVE THE FLEXIBILITY TO PAY USING A DEBIT/CREDIT CARD AFTER YOUR SERVICE. PLEASE BE AWARE THAT ANY OUTSTANDING PAYMENTS FROM PRIOR CLEANINGS MAY HINDER OUR ABILITY TO PROVIDE FUTURE SERVICES. ONCE YOUR BILLS ARE SETTLED, WE'LL BE DELIGHTED TO RESUME OUR SERVICES. IN CASES OF CONSISTENT LATE PAYMENTS, WE MAY REQUEST PAYMENT PRIOR TO CLEANING. WHILE WE DO REQUIRE A DEBIT/CREDIT CARD ON FILE, IT WILL ONLY BE CHARGED IF YOUR INVOICE REMAINS UNPAID 5 DAYS AFTER THE SERVICE.

WE UNDERSTAND THAT UNFORESEEN CIRCUMSTANCES MAY ARISE IN LIFE, LEADING TO THE NEED FOR CANCELLATIONS. TO HELP AVOID LAST-MINUTE CANCELLATIONS, YOU WILL RECEIVE REMINDER EMAILS AND TEXT NOTIFICATIONS BEFORE YOUR SCHEDULED CLEANING. FRESH START CLEANERS DOES REQUIRE A 48-HOUR NOTICE FOR CANCELLATIONS, AND BOTH EMAIL AND VOICEMAIL ARE ACCEPTABLE METHODS. ALL MESSAGES ARE TIMESTAMPED FOR ACCURACY. UPON CANCELLATION, WE WILL COORDINATE A SUITABLE TIME TO RESCHEDULE YOUR CLEANING. IF YOU ARE UNABLE TO PROVIDE THE REQUIRED 48-HOUR NOTICE, A CHARGE OF 25% OF YOUR CLEANING FEE WILL APPLY. SAME-DAY CANCELLATIONS WILL INCUR A CHARGE OF 50% OF THE CLEANING FEE. PLEASE NOTE THAT ALL CANCELLATIONS MUST BE MADE THROUGH OUR OFFICE.

FRESH START CLEANERS EXCLUSIVELY EMPLOYS CLEANERS WHO PRIORITIZE INTEGRITY. THIS MEANS WE ADDRESS ANY ISSUES TRANSPARENTLY RATHER THAN IGNORING THEM. IN THE EVENT OF BREAKAGE OR DAMAGE, OUR STAFF IS TRAINED TO PROMPTLY PHOTOGRAPH AND REPORT IT WITHOUT FEAR OF REPRIMAND. WHILE OUR CLEANERS ARE CAREFUL AND RESPECTFUL OF YOUR SPACE, ACCIDENTS CAN OCCUR AS WE ARE ALL HUMAN. ONCE DAMAGE IS REPORTED TO THE OFFICE, WE WILL REACH OUT TO YOU TO DISCUSS A SWIFT AND EQUITABLE RESOLUTION. OUR COMMITMENT IS TO MAKE EVERY EFFORT TO REPAIR OR REPLACE ANY BROKEN ITEM.

EACH RESIDENTIAL CLEANER IS FULLY INSURED, ALLOWING FOR THE FILING OF AN INSURANCE CLAIM WHEN APPLICABLE. FOR ITEMS OF IRREPLACEABLE VALUE, WE KINDLY REQUEST THAT YOU SECURE THEM IN A SAFE SPOT. PLEASE COMMUNICATE ANY CONCERNS YOU MAY HAVE DURING THE BOOKING PROCESS. IT'S IMPORTANT TO NOTE THAT WE DO NOT REPLACE OR REPAIR ITEMS WITH PRE-EXISTING DAMAGE OR THOSE IMPROPERLY INSTALLED.

TIPS ARE NEVER ANTICIPATED BUT ARE SINCERELY WELCOMED AND APPRECIATED WHEN OFFERED. WHILE MANY CLIENTS OPT TO TIP A SMALL AMOUNT AT THE END OF EACH CLEANING, SOME CHOOSE TO PROVIDE A LARGER TIP AT THE CONCLUSION OF THE YEAR. EXPRESSING GRATITUDE FOR OUR WORK IS HEARTENING, AND IF YOU WISH TO SHARE YOUR SATISFACTION, LEAVING A REVIEW ON OUR WEBSITE OR GOOGLE PAGE WOULD BE IMMENSELY VALUED!

WE OFFER SERVICES AS FREQUENTLY AS YOU PREFER. FRESH START CLEANERS IS DELIGHTED TO PROVIDE WEEKLY, BI-WEEKLY, MONTHLY, OR SPORADIC CLEANING SERVICES. WHETHER IT'S FOR SPECIAL EVENTS, MOVE-IN OR MOVE-OUT OCCASIONS, WE ARE FLEXIBLE TO MEET YOUR SPECIFIC NEEDS. AS THE TOP CLEANING COMPANY, WE OPERATE ON A NO-CONTRACT BASIS, ALLOWING YOU TO ADJUST OR MODIFY YOUR SERVICE SCHEDULE ACCORDING TO CHANGING NEEDS OR BUDGETS.

Fresh Start Cleaners offers a wide range of cleaning services, including commercial cleaning for businesses, residential cleaning for homes, and specialized cleaning for vacation rentals. We cater to both one-time and recurring cleaning needs.

Absolutely! We understand that each client has unique requirements, so we offer customizable cleaning plans. You can specify the areas you want us to focus on or any special requests you may have.

We provide both standard cleaning and deep cleaning services. Deep cleaning includes a more thorough and detailed approach, ideal for first-time cleanings, seasonal cleanings, or when extra attention is needed.

Yes, we specialize in a variety of special cleaning services, including post-renovation cleanups, move-in/move-out cleanings, and other customized projects. Just let us know your needs, and we’ll tailor our service accordingly.

Yes, we offer green cleaning options using eco-friendly and non-toxic products. These are safe for your family, pets, and the environment while still providing excellent cleaning results.

Fresh Start Cleaners operates from 8:00 AM to 6:00 PM, Monday through Friday. 8:00 AM to 4:00 PM Saturday. We also offer flexible scheduling for clients who need services outside of these hours.

We recommend booking at least a week in advance to secure your preferred time slot. However, we also accommodate last-minute bookings when availability allows.

Yes, we do our best to accommodate last-minute or emergency cleaning requests. Please contact us directly to discuss your situation, and we’ll make every effort to assist you.

Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. You can choose the frequency that best fits your needs, and we’ll ensure consistent and reliable service.

Our pricing is based on factors such as the size of the property, the type of cleaning required, and any special requests. We provide a detailed quote after assessing your specific needs.

There may be additional fees for specialized services, such as deep cleaning, post-renovation cleaning, or the use of specific products. These will be clearly outlined in your quote.

We accept payment methods, including credit/debit cards. We accept most major card providers. Payment details will be arranged during the booking process.

Yes, we offer discounts for clients who sign up for long-term contracts or regular cleaning services. Please inquire about our packages for more information.

Absolutely. We conduct thorough background checks on all our staff to ensure they are trustworthy and reliable.

Whenever possible, we assign the same cleaning team to your property to ensure consistency and familiarity with your specific cleaning needs.

Yes, our cleaners are trained to respect your privacy and take great care in handling your belongings. We are committed to maintaining the highest standards of professionalism and trust.

All our cleaners undergo comprehensive training and have experience in the cleaning industry. We continuously update their skills to ensure they provide top-quality service.

We follow a detailed cleaning checklist and use top-grade equipment and products. Our supervisors perform regular quality checks to ensure our standards are consistently met.

Yes, we have the FRESH guarantee. If you are not completely satisfied with our service, please let us know within 24 hours, and we will address the issue promptly.

We take client feedback seriously and encourage open communication. If you have any concerns, we’ll work with you to resolve them and ensure your satisfaction.

Yes, we are happy to provide references or share testimonials from satisfied clients. You can also find reviews on our website and social media pages.

Yes, we provide all necessary cleaning supplies and equipment. We use high-quality, professional-grade products to achieve the best results.

We use a range of cleaning products, including eco-friendly options that are safe for children and pets. We can accommodate specific product preferences upon request.

Yes, if you have preferred cleaning products, we can use them instead of our standard supplies. Just let us know your preferences ahead of time.

We can arrange secure access to your property if you're not home, using methods such as keys, keyless entry, or working with building management. We ensure all access details are handled with the utmost care and confidentiality.